Performing analysis of the Instant Survey means measuring the customer satisfaction exactly when the customer gets an experience about a product or a service. It is one of the most effective ways to quickly understand and solve customer satisfaction issues.
Kiosk Emoticon helps companies to understand the latent, often unexpressed, needs of their customers and to develop the sensitivity and ability to intervene in order to improve service and save the customer.
In just a few clicks, you can create customer inquiry questions and quickly understand the degree of satisfaction of an event, a shopping experience, a canteen service, or a rental service.
Some research also emphasizes the effectiveness of the tool when used just after the shopping experience.
Kiosk Emoticon can be implemented to detect the satisfaction of your customers both online and on devices such as iPad, tablet, and smart video.
The procedure to detect online experience can be implemented by inserting a mini pop up on the panel where you want to collect the data.
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